Conditions Of Travel
The following Terms and Conditions outline:
- What your responsibilities are
- What you can expect on tour
- What we provide on tour
- A summary of the terms of booking and payment for a tour
Details
Conditions of Travel
Climate
Australia is by nature a warm and friendly place. You can expect high temperatures in the summer but be prepared for lower temperatures at night and during the Australian winter. Bear in mind that conditions can change quickly, especially in Southern Australia, and you should be prepared for rain and snow at times.
How much Luggage can I bring?
The vehicle has limited space so please keep your luggage to a maximum of 15 kgs in a backpack or soft overnight bag with a small day pack for easy access to camera, water, sunblock etc
Cancellation Policy
Adventure Tours Australia will charge the following fees in the event of booking cancellations. Cancellations must be made with your booking agent, who may charge an additional fee:
48 Hours - 30 Days: 25% of Fare/ 24 Hours - 48 Hours: 50% of Fare/ Within 24 Hours: 100% of Fare
Do I need to reconfirm my Tour?
YES! You must call us on 1300 654 604 before 16.00hrs the day prior to travel with the name of your accommodation and room number.
FAILURE TO DO SO MAY RESULT IN THE CANCELLATION OF YOUR BOOKING.
What Do I Eat?
Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. If you are vegetarian or gluten intolerant we can cater for you, but if you have very specific dietary needs you may need to provide your own food, please discuss this at time of booking. For breakfast we supply cereals, toast, tea and coffee. Lunch is usually a self-serve sandwich and salads; in the evening we have a cooked dinner. We always carry water in the vehicle and you will often have the chance to buy your own drinks, ice-creams etc at stops.
Where do I meet the Tour?
Please ask your agent for your pick-up place at time of booking or we will advise your closest location when you reconfirm your tour.
How Fit do I have to be?
Our tours are active so are only suitable for those with a reasonable level of fitness and swimming ability. If you enjoy hiking through gorges, swimming in waterfalls and directly experiencing the environment then our tours are perfect for you. If you have any doubts about your suitability for our tours, please check with our Reservations Department before making a booking.
Do I have to Participate?
Part of the enjoyment of our tours is bonding with a group of like-minded adventurers so we make them active and hands on, passengers are expected to help with the preparation of food, washing of dishes and general assistance to the guide as directed.
Children
These tours are not suitable for children under 12 years. Children under 16 years are not permitted to travel unless accompanied by an adult.
Travel Agents please note: Bookings for children may not be made via our online booking system. Please contact our Reservations Department reservations@adventuretours.com.au
Adventure Tours Australia reserves the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. A minimum number of passengers is required to operate each tour. It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour. Adventure Tours can't guarantee pick up or drop off times and are not liable for passenger failure to connect with other services. We accept no responsibility for loss or damage to personal belongings or baggage.
Liability
Whilst we make every effort to safeguard our clients and their belongings, we cannot be held responsible for personal injury or loss due to events which are beyond our control. Passengers should note that adventure travel involves a higher than normal risk and a signed release will be required from all participants before tour departure.
Insurance
Travel insurance is NOT included, we strongly recommend that passengers have their own travel insurance against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.
Smoking & Drinking
Australian Government regulations prohibit smoking and the drinking of alcohol inside tourist vehicles in Australia (smoking and drinking should be limited to stops along the route).
Outback Safaris is part of the Adventure Tours Australia Group of Companies